Hello, all. My work shift is almost over tonight. After resolving several issues today, I am finally able to post with a report on how my first official day on the phones has gone. It's been quite a wild ride.
Even though I got out of bed when my alarm rang today, I still had trouble getting going. I was able to get some things done, though. And all too soon, the time arrived to leave for work.
When I got to work today, my team leader advised me that we were mainly getting the most basic types of call we deal with. And even though this first day on the phones has been busy enough, it has still been mild compared to what is normal call volume. I learned a lot today, and it's been a very good one.
The main problem for me is that my supervisor Trent, his assistant Jenny, and my TL are all scheduled earlier on in the day. It appears that on Wednesdays, for the span of roughly the last 5 hours of the shift, I am momentarily the one and only person manning the phones for this branch of the campaign.
I have had plenty of good conversations. I had received hands-on training from all three people mentioned above. And even though manning the campaign alone meant there wasn't really anyone to ask for advice and help for the last few hours, it hasn't been too much of a problem. For a while, I forgot about being taught how to set up callbacks for the job, but I was able to have my memory refreshed.
I also felt a little stupid. As those who know me best will tell you, I at various times have had trouble with appropriately modulating my voice. This became a problem today. I am hoping beyond hope that I seemed louder to myself than I actually was. Time will tell. And I am fully prepared for an appropriate tongue lashing if it is necessary.
I did get several compliments today on my excellent customer service. I hope that will work to my favor. It has been a most amazing day, and I am so thankful to have been able to be a part of it.
I had some major problems with headaches, nausea, and vertigo today, but I didn't let that stop me. I have stuck it out for my entire shift. And now there are less than 5 minutes until I can go home.
I am so grateful to be back to earning a living for my family. The fact of my working again has (not surprisingly) improved both the outlook and the mood of Amy and myself. It is so amazing to be back in the saddle again, and I couldn't be more grateful to have this opportunity. Thanks to you all for your interest, concern, and support.
As always, any and all comments are welcome and most appreciated. Thanks.
Wednesday, December 28, 2016
Third Workday: First Full Day on the Phones
I have had a lifelong love for Church history, which has extended to ongoing reports of the ministry of our apostles and prophets, General Conference, and all temple developments. This blog enables me to share that love with all who read my thoughts on these developments, which are sometimes reported multiple times per day as needed.
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In addition to my life-long love for the subjects which I cover in the posts of this blog, I have long held the belief that we can disagree without becoming disagreeable. Differences of opinion are natural, while being disagreeable in expressing those differences is not. And in that sense, I have no desire to close the door on anyone who earnestly desires to contribute to the ongoing dialogue on subjects covered in the posts on this blog.
At the same time, however, I recognize that we live in a time when incivility, discourtesy, unkindness, and even cyber-bullying has regrettably become part of online interactions. With that in mind, while anyone who wishes can comment on anything if they choose to do so, I hereby reserve the right to immediately delete any comments which are critical, unkind, lack civility, or promote prodcuts, services, and values contrary to either the Church, or to the rules of online etiquette.
I'd also like to remind all who comment here that I try to respond personally to each individual comment as I feel is appropriate. Such replies are not meant to end the conversation, but to acknowledge earnest feedback as it is submitted.
And in order to better preserve the spirit and pure intentions for which this blog was established, I also hereby request that anyone not commenting with a regular user name (particularly those whose comments appear under the "Unknown" or "Anonymous" monikers, give the rest of us a name to work with in addressing any replies. If such individuals do not wish to disclose their actual given names, a pseudonym or nickname would suffice.
Any comments made by individuals who opt to not give a name by which they can ber identified may, depending on the substance and tone of such comments, be subject to deletion as well. I would respectfully ask that all of us do all we can to keep the dialogue positive, polite, and without malice or ill-will. May the Lord bless us all in our discussion of these important matters.
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Glad your day went well. It seemed both rewarding and challenging. That will allow you to be both motivated and be able to grow by learning from the challenges.
ReplyDeleteThat's for sure. As always, thanks, Chris! Has the weather sufficiently cleared to allow you to return to work yourself? I hope so.
ReplyDeleteWeather is good. I just need to have sufficient full time hours.
ReplyDeleteI will continue to pray that you do get more full-time hours, Chris! Thanks for keeping me informed.
ReplyDeleteI will continue to pray that you do get more full-time hours, Chris! Thanks for keeping me informed.
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