Stokes Sounds Off

Search This Blog

Top Leaderboard

Tuesday, December 27, 2016

Report of Second Workday

Hello, all! Once again, it was a busy day. Today I woke up early and made phone calls. I got almost everything addressed that I needed to, including getting doctor's appointments rescheduled. Most importantly, I was able to call about the error with my anniversary gift to Amy. The company representative I talked to was very sympathetic. She apologized profusely for the error, said we could keep the wrong set as a complimentary gift, and said she was sending out the correct set at no charge. So that was good. I wasn't able to call to get a status update on how close we were to getting Amy on the health insurance I have. That I will have to save until tomorrow.

Because I was so tied up getting things resolved and phoning people, I barely had time to eat breakfast. But I knew I would be coming home a few hours later, so that wasn't a problem. I did have to throw everything I needed for work together in a rush to get out the door.

Due to traffic and my running late, even with the shorter commute, I was a few minutes late for work. But I got right into things. Through talking to Trent and my TL, I was able to gain access to all the systems I needed to do my job. But as I read through the script for the different phone calls, I had some trouble understanding the flow. I brought this to my TL's attention. She was kind enough to rewrite the confusing parts for me, but I still felt insecure. Since the other trainee was likewise confused and uncertain, she volunteered to demonstrate how to do the job.

But another part of this job that will be a mixed blessing is that the call volume is inconsistent. From what I observed today, it seems that call volume is fairly mild (with long intervals between each call) and that somehow, the calls in the queue are not evenly distributed. So I honestly don't know how busy I personally might be. But that's yet to be determined. I now know more about the job than I did yesterday.

Once again, my day ended early. I start on the phones with my full-length shift tomorrow. And I feel ready for it, especially since I got mostly everything settled. One problem I encountered is a minor issue, but one that I am doing my best to get addressed. The other people assigned to my campaign seem very nice. They all introduced themselves to me and let me know they would do anything they could to help me adjust to things. However, most of them appear to be very heavy smokers, and the stench of the residual smell of smoke was severe enough that it caused me to have both an asthmatic and allergic reaction. It didn't help that this applied to most of the group I am working with. They even spoke about taking a smoke break as a group as I was leaving today. I advised Trent of the problem, and he promised to work on it. I just hope I don't get anyone in trouble. Some of the nicest people I know from my previous experience at ROI are smokers, but they hide the scent well, and they are very kind to me. My own brother has picked up smoking, which is a constant worry, but he has the decency to cover up the smell and not do it when he is around us. I tried my best to indicate to Trent that I had no desire to get anyone in trouble, but that the situation would be problematic for me. He sent me a very kind text in reply saying he was sorry about that, that he hoped I was okay, and taht he would try and work something out.

The one good thing about getting this job at this time is that it sounds like, among all of my coworkers, I have a real shot at becoming one of the most diligent employees assigned to the campaign. This is a goal which I indicated to Trent I would do my best to achieve. And it's not because the rest of the people on the campaign are lazy or inefficient. To the contrary, despite the obvious difference that I do not and never will smoke (as it would probably kill me, assuming I even had any inclination to do so), they seem to be a good group. And they seem to respect taht I am different and also to be mindful of what I'm dealing with. So I hope all of that will be taken into account when anything is decided about how to further handle my unique circumstances. I will keep you posted.

In the meantime, I had been hoping to do another blog post containing a massive Church news update, but in view of my fatigue (borne of the stress of the day and the close contact I had with smokers), it will have to wait for a day or two.

But one thing I did want to mention. My sister Joanna and her family headed out for Maine @ around 4 am. Joanna, if you read this, I hope you will have a safe journey. We will look forward to hearing of your adventures and seeing your family again this summer. Bon voyage!

As for the rest of you, thank you for reading all of my posts, and I hope that whatever I have to say about my life or the Church continues to interest you all. I look forward to much more blogging in the future. Today, I was still adjusting to my job. But as things evolve, I anticipate fully being able to report on all such developments with greater diligence and accuracy than every before.

Thanks so much for your interest and support. I appreciate all of you. Any comments or other feedback of any kind are welcome.


Monday, December 26, 2016

My first workday

Contrary to what I had supposed, today, which marked my return to employment, turned out vastly different than I could have every anticipated. Since I have time to do so, I wanted to report on what's happened.

I was able to get up early enough to make the phone calls and to look into things that I needed. However, much to my frustration, many of those whom I tried to call were closed in observance of the Christmas holiday. I was able to have plenty of time to pray soon after waking up, and that was wonderful. I also had time for quite a good breakfast, which I have not been able to do for a while. I was ready in well enough time. I went in to work. Directly as I got to the door, Trent walked out, letting me know that, if I would take a seat in the lobby, my team leader (TL) would be there shortly to train me. While I was waiting, I got to meet one of my coworkers, who is from Hawaii. He will be working the graveyard shift, so I probably won't see him a lot. But he seems like a very nice guy.

Our TL soon arrived on the scene and took us back to talk about what the job would involve. Much to my surprise and delight, the bulk of our brief training was to remind us of ROI's policies on attendance, pay, the campaign, and what would be allowed during down time (of which she indicated there would be a fair amount). Much to my surprise, I was gratified to learn that. as long as we weren't on sites that stream (YouTube, TV shows, etc.), anything else was fine. In my case, this means that I will be able to do my normal multiple checks during the day of my favorite websites, Church-related and otherwise. She also indicated that Facebook use was allowed.

In training us for the job, she describe three types of calls we would be dealing with (being able to do both inbound and outbound calls, which are automated and therefore will come unless we are not in a ready status with our phone systems. She also said that, while we should clock out for lunch every day, as long as our breaks weren't longer than about 10 minutes, we could stay clocked in. Breaks are paid in this case.

When me and my coworker that started today were unable to start on the phones (because we might have had the incorrect login information for some of the systems we will be using), we spent the time just chatting and getting to know each other, our team leader, and some of our surrounding coworkers. While my coworkers said they appreciated the fact that I was a Latter-day Saint and that my religion is so much a part of my life, not many of them share my faith. In fact, the conversation around me mostly centered today on tattoo styles, getting them and having them removed, and the personal significance behind some of the tattoos they've gotten in the past. There was also talk of relationships. I was able to talk about how I met Amy, and even was able to show them a picture of her. They all said she was really beautiful. This is one of the few opinions I share in common with my coworkers. In fact, I have a hard time believing that she loves me enough to stay married to me, especially given how stupid, irresponsible, and selfish I have been at times.

While we were chatting, Trent called my TL and asked to speak to me. He said he was pleased to see that I had made it, and that he wanted to make sure that the campaign was still going to be a good fit for me. I assured him that it would be.

There wasn't all that much to do today with the phones down. Much to my surprise and great delight, I learned that, in view of the holiday, ROI was closing early for the next few days. I got off work at 4, three hours after my arrival. Tomorrow will be another short day, and tomorrow and the day after will be business casual, which is what I typically come to work in anyways. And I am not worried about not getting paid for the early work shift end. It will just be a great blessing to have money coming in again.

And happily, the way it works with my SSI is that there will be a two-month lag between my starting the job and any reduction in my SSI amount. Our food stamp amount might be lowered more immediately than that. It may be adjusted before my wages are factored in anyways. I was told there was a possible slight reduction in EBT benefits as a result of the annual COLA (Cost-of-living adjustment; my SSI for 2017 will thus be a mere $2 more than it was last year. And I honestly don't know how my wages will factor in to any reduction of my SSI amount. The situation of any money coming in affecting that SSI amount has been an ongoing problem. It seems that we can never break even: the SSI is such a small amount that it's not enough on its own to carry us through a month, and unless I can work well enough to allow us to be compensated for the SSI money that the wages take away, we still might have some problems. But I do finally anticipate us being able to make some major headway towards paying off some of our debts and allowing us to get back on our feet financially to the best of our ability.

I admittedly didn't sleep well last night, and the stress and continual worry I have had about our situation, on top of the stress and worry surrounding starting this job today, not to mention the lack of sleep, gave me a really horrendous headache. But now that I am done with my first day and know beyond doubt, rather than merely believing, that this truly will be a great opportunity for me, and that I can do it, I expect to sleep much better tonight. And the stress headache itself should be gone within a day or two.

Today confirmed beyond doubt what I had tried to believe but which I couldn't quite convince myself: This will be an easy, wonderful opportunity. And I will be able to handle it with little or no inconvenience to myself. I only hope I will prove to Trent that he has made the right decision in giving me another chance.

After the way this all came together, how can I call the whole scenario anything less than the absolute miracle that it is? I have so much for which to be grateful. But I am particularly grateful for my sweet wife Amy, who has stuck with me all this time in spite of the many things I have done that might have caused a lesser woman to doubt the sincerity of my love and the honor of my intentions. And I owe her a great debt of gratitude for not giving up on me ever, and for continually giving me every chance (whether I have earned it or not) to improve myself.

And so, having the first day under my belt, I am determined to progress and be the very best employee I can be. I hope that, as in the past, I will become known for having a strong work ethic and that I can be trusted to be reliable and to serve the best interests of those whom I am assisting.

Thanks so much for taking time to read this. It has been a most wonderful day. More to follow as I can post of such developments in the future. As always, any and all feedback is appreciated. Thanks for your readership and support.

First post-Christmas Post and Last Post Before New Job Starts: Apostolic Age Statistics

Hello, all! I hope you had a wonderful Christmas Day yesterday. My wife and I had the opportunity, even though we weren't able to make it to Church, to spend time with each of our sides of the family. It was wonderful. As usual, our family's gifts on both sides were very generous. Yesterday marked the last time I would have a chance to see my older sister Joanna, her husband Lyle, and their children Grant (age 7) and twins Caleb and Alexis (age 1) for the next short while. I was gratified to learn, however, that instead of being away from the family until the next holiday when they might be able to come back, their plans merely involve a winter/spring 2017 residency for Lyle in Maine, and that they will be back for the entire summer next year. Also, with Maine being much closer than St. Kitts, the likelihood of us being able to chat with them via Skype increases substantially.

In the meantime, since my new job starts later today (while most of the nation observes a day off for Christmas falling on a Sunday), this may be my last chance to blog until I get into the rhythm and routine of the work I will be doing. I couldn't think of a more fitting blog post topic for this reason than an update on the apostolic age averages, as has been my custom every week for the last little while.

As of Christmas Day yesterday, the First Presidency average age was 83.02 years, while the average age of the members of the Quorum of the Twelve Apostles was 74.57, and the average for the 15 as a group was 76.26 years. There have been no significant changes from the last report in terms of who is closest to each of these averages.

Also, just by way of future milestones I am looking forward to, President Nelson will jump up two spots in his tenure length as President of the Quorum of the Twelve Apostles just within this next week, assuming the rank of 22nd longest serving Quorum President on Tuesday (tomorrow; passing Spencer W. Kimball) and 21st longest serving Quorum President two days later (this Thursday; passing the second and shortest tenure of Brigham Young Jr.'s two separate service periods as Quorum President). There are no other foreseeable changes in age ranks and tenure lengths for President Nelson or President Monson, nor will there be any change in President Nelson's noangenarian rank within this next week.

Well, as diverting and exciting as all this has been to report, it's time I take a serious look at wrapping things up in preparation for going to bed. I need to get as much of an early start as possible tomorrow given all I need to settle before starting work at 1 pm, to say nothing of what might happen during my first day at the Cedar Hills branch of ROI Solutions. I will see what regulations prevail for floor activities and evaluate at that time if I will be able to continue blogging as I previously did during down time at work. With the new project to which I will be assigned, nothing would surprise me.

Until I can blog again, thank you for your readership and support. Your prayers would be appreciated in my behalf as I adjust to the new schedule and to working again. Thanks.

Saturday, December 24, 2016

Problems with my anniversary gift to Amy

Dear readers, sorry to post again on Christmas Eve. I hate the thought that my regular posts may be distracting from the reason for the season and from your time with your families. But I would appreciate your continuing prayers in behalf of my wife Amy and myself.

Such prayers are needed because of two things: I recognize what a miracle the job I was able to get is, but I am having some doubts and fears about my ability to handle it well, especially since I have been having a lot of pain this weekend.

Only adding to this frustration is the problems I've encountered with the delivery of my anniversary gift for Amy. It was supposed to have been a jewelry set with an opal inlay. I thought it would be nice for her because opal is her mom's birthstone, and, as many  of you are aware, Amy lost her mom to complications of the incurable and untreatable type of MS she had since Amy was about 10. So, knowing that opal meant something to her, I planned my gift so it would hopefully get here before Christmas.

It arrived today. While she loves the appearance of the set I got her, the opal was not what was delivered to us. I have looked into the relevant return policies from the shipper, and it sounds as though, unless I can convince them to make an exception in my case because the error is on their part, I will have to pay through the teeth to get it returned, and it may be a hassle I don't need on top of everything else we are going through to get the correct one sent out.

I am hoping I can talk to someone from the company from which I purchased it before I go in for my first day of work on Monday and get something worked out, but with how much I've been having trouble sleeping and becoming alert when I have been able to force myself to wake up and get out of bed, I don't know if there will be time or energy on my part to get anything resolved on this before I go in for work for my first day on Monday. Additionally, I was informed by the automated system when I called today that, due to high holiday call volume expected during the first two days of the week, it would be wiser to hold off until Wednesday or later to call.

But I can't wait that long. I waited long enough for the thing to get here, and it is the company's fault entirely that they failed to send me what I actually ordered. I am hoping they will make allowances for their error in this case, since their negligence is not my fault, but this is a post-anniversary and Christmas hassle we just don't need on top of absolutely everything else that is going on.

And so, I would ask you all to keep me in your prayers that I might be able to successfully handle this great new job opportunity, and that I might be able to quickly resolve the situation with my anniversary gift to Amy as quickly and as painlessly as conveniently possible.

I also received word from one of my regular readers who also regularly comments on my blog posts, L. Chris Jones, that he has had reduced hours at work lately and is also in need of prayers. If all of you who read this could keep Amy and I and Chris in your prayers, it would mean more during this Christmas season than I can say. Thanks, as always, for your continued prayers and expressions of kindness, sympathy, understanding, and support.

Interesting Posts by Matthew Martinich and the ensuing discussions

Before Christmas, I just wanted to focus on some recent posts and resulting comments on Matthew Martinich's amazing LDS Church Growth Blog. The discussions have been most inspiring to follow. The first post of which I wanted to make mention is about the Church taking root in Kurdistan, Iraq. The milestone nature of this growth is such that the Church has been able to further establish deeper roots in its Middle East/Africa North Area. Click here to read that amazing post. In the meantime, Matt did another recent post to report on the growth of the Church in Nigeria. This year, that African nation has marked the milestone of having 500 Church units. Matt indicated in the comment thread of that post that, in his analysis of the unit growth there, he is reasonably certain that the number of Nigerian Church units will double within the next 9 years. That Church growth is most significant to think about.

And, as I observed in one comment I made in response to that post, this reported development only serves to strengthen my belief that a second Nigerian temple is imminent for announcement soon. There was a very good discussion on that thread on a variety of Church related topics, even sporadic reaction and response to President-elect Trump's invitation for the Tabernacle Choir to perform at his inauguration.

But another crucial topic was the history of Elder Joaquin E. Costa, who was sustained in April of this year as a General Authority Seventy. I had a curiosity question: Are the two Costa GA Seventies (Joaquin E. and Claudio R. M.) in any way related? I have found that most people from South American countries with identical last names are often related somehow, however distantly that may be. I will keep you posted on that. Click here for that post. Yet another interesting part of the comment Matt made on that thread was that he had heard from a newly-called mission president that any new Church missions that will be formed in 2017 will be announced in early January. I will keep my eyes and ears open for when that happens, and you can be sure I will focus on those new missions in a new blog post as soon as I know anything. That was another great post.

In another recent significant Church growth blog post, Matt mentioned that new stakes had been created in Arizona and India, which will be the last stakes created in 2016. Additionally, the nation of Cameroon has had a second district created recently. Read more here. There was mention made of a possible future temple in India, but Matt did venture his opinion (which I share) that any temple in India is not likely to happen within the next 15-20 years at least, assuming it happens within my lifetime at all. I commented on the fact that a temple in India wouldn't surprise me at all, especially if it unexpectedly happens within the next few years. The surprise nature associated with some of the temples that have recently been announced makes it almost impossible to rule out any future temple site as a possibility. Obviously, as I have stated on numerous occasions, there are the most imminent possibilities every time, but, more frequently than not, the Lord surprises us with an unexpected temple site announcement that could never have been anticipated. If there's one thing I've learned in following temple developments, it's that miracles happen, and that the Lord's ways and timing are so vastly different from ours.

The day before my birthday, Matt blogged about his November 2016 newsletter for his Church growth site cumorah.com was now available.

Among the topics discussed in the comments thread for that post have been the temple being built in Manitoba. the creation of the Utah Salt Lake City Headquarters Mission next year (the first official mission creation announced for 2017), unit creations recently announced, and an additional discussion regarding the idea of a temple for either India or Pakistan. likely future temple possibilities (including a rigorous discussion of the list I have posted here), the continued growth milestones of the Church in Honduras and Nicaragua. and a most informative discussion on the distance between temples in the United States (which proves that while getting a temple within a 200 mile radius someday for all Saints is a determining factor, but probably not the most deciding one). Click here for more on that post.

That wraps up this Christmas Eve post on the subject of Matt's recent posts. I may be doing another sometime within the next 24 hours covering the apostolic age averages as of tomorrow. If I don't get to it then, I will try to do so around the times when I will be working this week. Thanks, as always, for the interest, feedback, and support. Merry Christmas!